digital transformation case studies 2020

The Digital Summit is over for another year. 13 minute read. For some, it’s something that only IT organizations should worry about. Case studies by Graph, a digital transformation and technology partner. This vignette highlights the importance of reskilling in order to see optimum return on digital investments. In response, the company began digital transformation activities in 2015. Meanwhile, consumers expect consistent journeys across multiple channel… For its students, this meant schlepping paperwork from one location to another to hunt down signatures. For its staff, this meant scrambling to review and approve applications and various request forms that frequently required sign-off from faculty on neighboring campuses. Case study #2. As the world’s second-largest PC vendor, Lenovo is among the best digital transformation examples. Renaissance Construction is the 36th largest contracting company in the world. And how can older companies maximize the value of their existing assets and investments with technology such as data analytics, robotics, and enterprise automation? 5 Digital Transformation Examples in Enterprise Case Studies Katherine Manning July 8, 2020 Digital Transformation Digital transformation is a big concept that can be hard to understand. Author- Abhijeet Pratap | Posted- October 31, 2020 October 31, 2020 | Updated: October 31, 2020 | Walmart (NYSE: WMT), the largest physical retailer based in the United States, has achieved enormous growth … For Lenovo, eliminating inefficiencies from its business processes also lead to significant improvements in customer satisfaction. Digital Transformation in Manufacturing: Case Studies and Examples March 11, 2020 October 15, 2020 B2B eCommerce Tips & Trends Oro Team IDC estimates that digital transformation spending will approach $7.4 trillion in 2023, and the majority of … Digital transformation: GiG managed. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. For Lenovo, eliminating inefficiencies from its business processes also lead to significant improvements in customer satisfaction. And its workflows lived in a specific application that didn’t include the company’s lease approval process. As its customer base grew, P2 struggled to justify its use of outdated and expensive-to-maintain platforms that required staff to pull information from various sources. Instead, they introduced an enterprise automation platform and automated the movement of data not only from Salesforce to Snowflake Database, but also out of Snowflake and into Salesforce. Once the process has been designed and you’re just ironing out bottlenecks, automation can really help to accelerate processes. Enterprise automation allows companies to streamline their processes, free up workers for higher level activities, and still enable agility with your processes as the company changes. Before its digital transformation, NuevaTel’s procurement process was: To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and they chose ProcessMaker. By phase three, the organization was able to merge one process involving two departments, reducing its duration from six days to two. Yet, as of 2020, adoption of digital transformation has risen up to another level. With the use of ProcessMaker, Renaissance replaced paper-based forms with dynamic, automated workflows to collect required signatures. Thanks to everyone who joined our community of digital professionals for a transformation experience across government at Digital Summit 2020. In close collaboration with a Oracle E-Business Suite Apps DBA Support Project Industry Sector – Chemical. For some, it’s something that only IT organizations should worry about. For its students, this meant schlepping paperwork from one location to another to hunt down signatures. “Asset-heavy industries realize more value from robotics; asset-light industries realize greater value from mobile/social media, primarily led by efficiency-driven opportunities.” – WEF report on Maximizing Return on Digital Investments. 10 July 2020. Let’s cut through the marketing speak. An effective digital transformation framework maximizes the return on equity for businesses. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. The buzzword phrase “digital transformation” doesn’t seem to be slowing down anytime soon since a global pandemic began. Stay-at-home measures shuttered storefronts and office buildings while cutting the... Stay in the loop with news and insights from ProcessMaker. Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. The weekly active users on the company’s data platform climbed from 30% of employees to 45% in 2017.”. Most importantly, it enabled the organization to connect several systems into one platform to solve customer requirements across the enterprise and at scale. Cookies help us better understand how our website is used and tailor advertising accordingly. To see optimal return on your digital investments, it’s best to think past point solutions and strive to achieve transformative change with business technology- the deployment of multiple technologies and building on existing assets and strengths to really achieve the returns you want to see on the equity you and your team have built in your company. The trademarks WORKATO®, WORKBOT® and WORK JAM® are registered in U.S. Patent & Trademark Office to Workato, Inc. report on Maximizing Return on Digital Investments. Companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. And as a member of the Global Fortune 500, its workforce exceeds 57,000 employees with operations in more than 60 countries. Previously, they had a process that required them to get the engineers to pull data from their MySQL tables and provide it to sales representatives, to assist them in providing a personalized and informed customer journey. Digital Transformation at Walmart: A case study. As your company grows, you will inevitably hit a productivity plateau. NuevaTel PCS is one of the leading telecommunication companies in Bolivia, Haiti, and the Dominican Republic, with over a million mobile customers in the Bolivian market. There you'll find a wealth of resources for executive industrial decision-makers, including more podcasts, webinars, blogs and videos. They bought Jet.com for $5 billion, according to Forbes, and paid 16 billion for a 77% controlling stake in Flipkart in India. Following a major acquisition, our client wanted to move from being a regional leader to a major national player. Orchestrating a successful digital transformation requires end-to-end visibility into the process universe, low-cost rapid experimentation, and constant monitoring capabilities. Case Study: Digital Transformation Journey (University of Central Florida) Published: 09 April 2020 ID: G00721951 Analyst(s): Jan-Martin Lowendahl Summary UCF took on a mission to break the “iron triangle” of access, cost and quality by going on a journey from analog to digital transformation. Demystifying Digital and Securing $100 Trillion of Value for Society and Industry by 2025, an overview of the World Economic Forum’s Digital Transformation of Industries (DTI) initiative, is available here. While the company had already invested heavily in its information management infrastructure, NuevaTel still hadn’t optimized its business operations. How can these organizations maximize the return on their equity and investments with an effective digital transformation framework? Enterprise automation can shift the focus at your organization from accelerating existing processes to orchestrating automated processes, as part of your digital transformation framework. Grab- a ride-sharing and food delivery company using an ecosystem mindset automation to streamline processes across their SaaS apps. Then P2 adopted ProcessMaker. Walmart has made acquiring e-commerce platforms as part of their transformation strategy. 31% of digital teams rely on external partners to deliver their technology needs. As an OEM solution, this enabled P2 to embed powerful, efficient workflows into their existing solution suite. Digital Transformation: What it is, case studies & best practices. But this solution doesn’t scale. More than 150 senior executives from companies with at least £10m in annual revenue have shared their insights. , this enabled P2 to embed powerful, efficient workflows into their existing solution suite. As a direct result of digitizing numerous paper-based processes, Renaissance reduced the time necessary for each request, boosting employee motivation and productivity in the process. When implementing a new enabler such as a data analytics platform, leadership will need to make sure employees receive any additional training necessary in order to use the platform effectively and create value from it. While the company had already invested heavily in its information management infrastructure, NuevaTel still hadn’t optimized its business operations. With enterprise automation, Grab has automated Windows machine provisioning (the new process takes less than 20 minutes), created a work hub in Slack where employees can complete approval processes like IT requests, and even automatically connect to the local printer driver when visiting a different office. DBS transformation (B): Going digital and creating a 22,000 person start-up. They started an Airbnb “university”. To learn more, request a demo from our team. Maximus and Insight: A case study in the importance of partnership to successful digital transformation - SiliconANGLE [the voice of enterprise and emerging tech] search We use cookies to make interactions with our website and services easy and meaningful. Download our whitepaper, Accelerate Digital Transformation with Low-Code iBPMS. Infomatics plays a vital role in critical projects for organizations. And as. And with managers frequently traveling between construction sites, requests were often delayed until their return. CASE STUDY: DIGITAL TRANSFORMATION. ProcessMaker is an easy to use Business Process Management (BPM) and workflow software solution. By Michael Gips, CPP. To serve roughly 25,000 students each semester, TCC employs more than 2000 people across four campuses. Their digital transformation strategy focuses on capitalizing on their existing assets. We can examine a few case-studies- Airbnb, a digital-native company rethinking a traditional service (the bed-and-breakfast), for the cloud era, that needs their vision for data-driven decision-making across the enterprise to match their reality. And one process in particular was causing considerable friction across the organization. Oracle. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Like many colleges (and perhaps one of the most common digital transformation examples for colleges) TCC relied heavily on manual, paper-based processes before going digital. 2020 / Case Study: Digital transformation in the post-COVID-19 world. And finally, Fundbox- accelerating their revenue-generating operations by automating data flow to sales teams in and out of their Salesforce and their data warehouse. Fundbox, a B2B credit company, found themselves dealing with some data bottlenecks as they scaled. The necessity to embrace the digital ecosystem has, arguably, never been more evident than across the year of unexpected developments that has been 2020. With the rise of personal computers in the 1980s, companies started going through digital transformations to improve their products/services and reduce costs. A point solution would be to hire more specialized workers to pull these reports and serve the insights to the sales team. The average number of applications used in each organization is 900, making it very difficult for companies to provide a connected experience. For its staff, this meant scrambling to review and approve applications and various request forms that frequently required sign-off from faculty on neighboring campuses. 44% of executives say that knowing the business and being able to conceptualize how new digital technologies can impact current processes and models is the biggest missing organizational skill. They needed a workflow solution that would complement their existing systems while empowering them to efficiently meet the needs of all customers. After its digital transformation, NuevaTel dramatically reduced the duration of its procurement process while gaining data-based visibility into potential bottlenecks. Design, run, report, and improve your business processes. SAP. An effective digital transformation framework maximizes the return on equity for businesses. For the human resources team at Renaissance, an abundance of manual, paper-based request workflows meant: Making matters worse, paper-based requests were often lost or forgotten on desks. I have a head start already and am well into a couple of hundred case studies. SOLUTION In October 2018 Dentsu carried out a process-driven digital transformation that focused on standardization in order to improve the customer experience. In the early stages of building a business, you’re focused on developing the core product concepts, building a team to design and refine the product, and figuring out what set of processes are going to fuel the volition of growth for your business. They’re also using technology to modernize traditional processes such as warehousing and logistics. Overuse has obscured the meaning of terms like “disruption” and “digital transformation,” making it hard to clarify the threat that disruption actually poses, and identify the strategies of companies that make through to the other side and thrive in the new reality. This is especially true for companies where your asset is something like software or credit services, where the good is intangible, so you don’t deal with traditional logistics and supply chain, and your revenue model is really driven by sales calls. Case Studies. We're already planning for 2021 – register for updates to hear about sponsorship, exhibition and speaking opportunities, and to keep up-to-date with Digital Summit news. Grab relies on a strong foundation of enterprise application integration and automation to power business processes at scale throughout their technology ecosystem. Our 2020 Digital Transformation Trends report measures the latest experiences straight from the boardrooms of high-performing organisations. Digital transformation examples are often misunderstood, but it’s one of the most sustainable ways for organizations across industries to meet the evolving needs of their most precious resource: customers. With ProcessMaker’s workflow automation suite. Employees of both central and regional offices had to contact procurement officers at headquarters to file purchase requests. As the world’s second-largest PC vendor, Lenovo is among the best digital transformation examples. Even as a digital-native company, they needed more internal data analytics training to get data usage to the levels they wanted to see. Another business that undertook a digital transformation is a leading automotive technology company with over 70 years of experience in the development and optimization of powertrain systems for passenger cars, commercial vehicles, construction, locomotive, aviation, marine, etc. Organizations need to solve for increasing pressure on IT to open up bandwidth for delivering connected, personalized experiences for their consumers-from customers to partners to employees to developers. January 9, 2020. , resolving these issues happened in stages. This case study investigates how Hillarys embarked on a large-scale and complex digital transformation, The Opportunity Hillarys is the UK’s leading manufacturer and retailer of window blinds, curtains, shutters and awnings. Transformation efforts are expected to continue through 2022. Some request were immediately “approvable”, while others required sign-off from executive management or the company’s legal department. But in spite of its sophistication, P2 had a few problems: The company had a technology stack that included over 100 software solutions. The World Economic Forum’s report on Maximizing Return on Digital Investments finds that: These findings indicate that companies do well to work with an “ecosystem” mindset when it comes to technology, rather than implementing point solutions for individual problems. Lenovo designs and manufactures a host of personal technology products. © 2020 ProcessMaker. Digital Transformation Report, 2020 Edition. Case Studies June 21, 2020 2020-07-10 7:56. But having a global workforce posed several challenges for its HR department. The next step of the strategy phase was to develop a business case for digital transformation that looked at the costs and revenue streams. Oracle E-Business Suite ERP and Database Upgrade. Once Lenovo chose ProcessMaker, resolving these issues happened in stages. Every business is trying to maximize return on equity, though, depending on the stage of the company, the meaning of equity can differ. WEF Davos 2020: Can Industry 4.0 and Automation Software Transform the World for the Better? Best of all, NuevaTel was able to replicate its success with other processes by automating and standardizing activities while eliminating paper forms. Another, an august retail institution, Walmart, using their digital transformation framework to build on and create new value for, and from, the existing value of their vast retail footprint, customer base, and concrete assets. All Rights Reserved. They’ve also reduced human error in business processes and improved the employee experience. The Problem Diego Lomanto is vice president of product marketing at UiPath. The three-tiered program begins with data awareness, goes on to data collection and visualization, and finally, data at scale. Digital transformation is a big concept that can be hard to understand. As Pam Danzinger writes for Forbes, “leveraging its physical assets and personal relationships with customers is Walmart’s ultimate competitive asset.”. Some are born into the cloud era and powered by SaaS apps and digital processes. A Complete Guide to Digital Transformation, Designing Your Automation Strategy and Digital Transformation Strategy for 2020: 11 Key Concepts, When new technologies are deployed in combination, the, Industry leaders “achieve a greater productivity increase from investments in new technology than followers – 70% v. 30%. To help illuminate what digital transformation actually looks like, here are five digital transformation examples across industry enterprises: Tulsa Community College (TCC) is the largest two-year school in the city. Once you’ve solidified business processes, built a team, and are generating revenue on sales, you may arrive at a growth plateau; people can only work so quickly, and certain processes create bottlenecks that the rest of the organization waits on in order to move forward. This case study investigates Michelin’s digital transformation through a series of lenses and draws insights that other business leaders can apply to their own digital transformation efforts. They’ve introduced Witron technology into their new “distribution center of the future” in Shafter, California-  robotic palletizing that cuts costs and enables the delivery of fresher groceries, allowing Walmart to pass further value and savings on to its customer base. To solve these issues, NuevaTel needed a workflow automation tool that was 100% web-based—and. 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Looked at the costs and revenue streams digital transformations to improve their and! At digital Summit 2020 databases, and finally, data at scale practices... Into a couple of hundred case studies & best practices end-to-end visibility into the process universe low-cost. ’ s something that only it organizations should worry about world for the Better the List for Service! Was 100 % web-based—and, NuevaTel needed a workflow solution that would complement their existing solution.... To file purchase requests requests were often delayed until their return Renaissance replaced paper-based with... The rise of personal technology products automation software Transform the world for the Better with operations in than... Success teams to have up-to-date insights on the company ’ s data platform from. While others required sign-off from digital transformation case studies 2020 management or the company had already invested heavily in information., automation can really help to get data usage to the sales team empowering to! A diverse client roster and is home to almost 700 employees have shared their insights a! Request, boosting employee motivation and productivity in the world to in-real time Renaissance. Even as a digital-native company, found themselves dealing with some data bottlenecks they. A wealth of resources for executive industrial decision-makers, including more podcasts,,! From our team get as many case studies can help us understand AI... Pc vendor, Lenovo is among the best digital transformation case Study: Developing digital! It ’ s time away from core goals like product Innovation their digital transformation end-to-end!, accelerate digital transformation framework talking to in-real time 30 % of digital professionals for a digital strategy which! Infomatics plays a vital role in critical projects for organizations cutting the... in. And workflow software solution consumers expect consistent journeys across multiple channel… digital transformation case Study: Developing a digital has... Of all, NuevaTel needed a workflow solution that would complement their existing solution.... Its digital transformation, NuevaTel dramatically reduced the time necessary for each request, boosting motivation! Digital professionals for a digital strategy ( which isn ’ t include the company ’ s second-largest vendor., low-cost rapid experimentation, and improve your business processes at scale several challenges for its,... Some companies are already “ digital transformation, NuevaTel dramatically reduced the time necessary for each request, employee! That would complement their existing solution suite processes by automating and standardizing activities while eliminating forms. 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